Shipping Policy

Last Updated: 10 December 2025

Shipping Policy Al Yumna Overseas explains our domestic and international shipping process for ZAIMA musical instruments. Al Yumna Overseas Pvt. Ltd. carefully packs and dispatches musical instruments to customers across India and international destinations through suitable courier and logistics partners.

Welcome to Al Yumna Overseas Private Limited. We appreciate your trust in our products and services. This Shipping Policy explains how we handle the processing, shipping, and delivery of orders placed through our official website www.alyumna.com.

1. Order Processing Time

All orders are processed within 2 to 5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email with your order details once your order is placed successfully.

2. Shipping Policy Al Yumna Overseas – Domestic & International Delivery

Under the Shipping Policy Al Yumna Overseas, delivery time and shipping charges may vary according to destination, product size, weight and selected shipping service. Customers receive applicable shipping and delivery information during order processing.

3. Shipping Methods & Delivery Time

We offer domestic and international shipping for all kinds of musical instruments and accessories.

For Domestic Orders (within India):

Standard Shipping: 5 to 7 business days
Express Shipping: 2 to 4 business days (available at an extra cost)

For International Orders:

Delivery time: 7 to 15 business days, depending on the destination country and customs clearance.
International shipping charges and import duties are borne by the customer unless otherwise stated.

4. Shipping Charges

Shipping charges are calculated at checkout based on order weight, size, and delivery location.
Free shipping may be available on selected products or promotions (as mentioned on the product page).

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your shipment status through our courier partner’s website or contact our support team for assistance.

6. Packaging

All instruments are carefully packed using secure and protective materials to ensure safe delivery.
We use bubble wrap, corrugated boxes, and moisture-resistant packaging to prevent damage

7. Delays in Delivery

While we strive to ensure on-time delivery, there may be unforeseen delays due to:

Weather conditions
Customs clearance
Courier service disruptions
Incorrect or incomplete shipping details provided by the customer

In such cases, we will keep you informed through email or phone.

8. Damaged or Missing Items

If you receive a damaged, defective, or missing item, please notify us within 48 hours of delivery with photos or videos of the package and product at support@alyumna.com.
We will investigate and resolve the issue promptly as per our return or replacement policy.

9. Address Accuracy

Please ensure your shipping address, contact number, and pin code are correct before placing your order.
Al Yumna Overseas Pvt. Ltd. will not be responsible for delivery issues caused by incorrect or incomplete information.

10. International Customs & Duties

For all international orders, the buyer/recipient is responsible for paying any applicable customs duties, import duties, VAT/GST, local taxes, customs clearance charges, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charges unless expressly stated otherwise.

Al Yumna Overseas Private Limited (ZAIMA) is not responsible for the payment of such duties, taxes, or charges. Buyers are advised to check the applicable customs regulations and import charges in their country before placing an order.

If the buyer refuses to pay applicable import duties, taxes, or customs clearance charges, or refuses to accept the shipment, any resulting return shipping charges, customs charges, storage charges, penalties, or other related expenses may be deducted from any refund due to the buyer, to the extent permitted by applicable law.

11. Contact Us

For any questions or assistance regarding shipping, please contact our support team:

Al Yumna Overseas Pvt. Ltd.

Thank you for shopping with Al Yumna Overseas Pvt. Ltd. — delivering quality musical instruments worldwide with care and trust.