Welcome to Al Yumna Overseas Private Limited. We appreciate your trust in our products and services. This Shipping Policy explains how we handle the processing, shipping, and delivery of orders placed through our official website www.alyumna.com.
1. Order Processing Time
All orders are processed within 2 to 5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email with your order details once your order is placed successfully.
2. Shipping Methods & Delivery Time
We offer domestic and international shipping for all kinds of musical instruments and accessories.
For Domestic Orders (within India):
Standard Shipping: 5 to 7 business days
Express Shipping: 2 to 4 business days (available at an extra cost)
For International Orders:
Delivery time: 7 to 15 business days, depending on the destination country and customs clearance.
International shipping charges and import duties are borne by the customer unless otherwise stated.
3. Shipping Charges
Shipping charges are calculated at checkout based on order weight, size, and delivery location.
Free shipping may be available on selected products or promotions (as mentioned on the product page).
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status through our courier partner’s website or contact our support team for assistance.
5. Packaging
All instruments are carefully packed using secure and protective materials to ensure safe delivery. We use bubble wrap, corrugated boxes, and moisture-resistant packaging to prevent damage during transit.
6. Delays in Delivery
While we strive to ensure on-time delivery, there may be unforeseen delays due to:
Weather conditions
Customs clearance
Courier service disruptions
Incorrect or incomplete shipping details provided by the customer
In such cases, we will keep you informed through email or phone.
7. Damaged or Missing Items
If you receive a damaged, defective, or missing item, please notify us within 48 hours of delivery with photos or videos of the package and product at support@alyumna.com. We will investigate and resolve the issue promptly as per our return or replacement policy.
8. Address Accuracy
Please ensure your shipping address, contact number, and pin code are correct before placing your order. Al Yumna Overseas Pvt. Ltd. will not be responsible for delivery issues caused by incorrect or incomplete information.
9. International Customs & Duties
For international orders, customs duties, taxes, or import charges may apply depending on your country’s laws. These charges are the customer’s responsibility and are not included in the product or shipping cost.
10. Contact Us
For any questions or assistance regarding shipping, please contact our support team:
